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Call Scoring allows supervisors to search within the rated calls and also do comparison across multiple agents and their performances. It also helps evaluate the progress of a new agent and the results of training programs conducted. Overall, this becomes a great tool not only to improve the overall quality and business performance, but to comply with new processes and compliances businesses are mandating.
Qutub Minar: One of the most famous and iconic landmarks of Delhi is the towering Qutub Minar. It is majestic, magnificent and the tallest brick minaret in the world. Since it was built nearly 1000 years back, so it holds a lot of heritage and historical importance.
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Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
Shopping in Delhi: Delhi is also a great place to shop since the city has a number of malls, markets and shops! You can look for any artifact including clothes, apparels, electronics and food items in this part of the world. The good thing about the city is that it offers traditional markets as well as the modern day shopping complexes or malls. So, you have got plenty of choice.
An increasing number of companies listen to recorded calls to ensure that their agents are following certain processes. Call Scoring helps managers handle this process within their call recording software by allowing them to create evaluative and scoring templates. A template consists of various questions that a supervisor can answer while listening to a call. Answers can be either Yes/No or can be on a point scale while each question can be given a certain weightage. A number of different templates can be created and applied if the call center supplies services for multiple companies.
Delhi is easily reachable through air or rail. Bangalore to Delhi flights, flights from Delhi to Goa and flights from Goa to Delhi are round-the-year available and can be booked online as well. The capital city is embellished with plenty of sightseeing attractions. But it is the heritage value and the epic culture of the city that will leave you spellbound. The traditional bazaars, the bustling streets and the convenient auto rickshaws give Delhi its distinctive personality.
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TriVium Systems, Inc. is a leading provider of business productivity solutions for the telecommunications marketplace. TriVium Systems call recording and call reporting solutions help organizations maximize the value of voice and data convergence. These solutions provide access and insight into business data that help manage costs, boost productivity, improve customer service and enhance security in innovative ways.
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